RETURN POLICY
BIRKENSTOCK.COM/US RETURNS
HOLIDAY RETURN POLICYOur return window has been extended for the holidays. Orders placed from 11/1/24-12/31/24 will be eligible for return through 1/31/25.RETURN POLICYItems may be returned in original purchase condition and packaging within 30 days of delivery.
Products purchased on must be returned online at . They cannot be returned to a Birkenstock store or authorized retailer.
If you would like to return an item, please go to and follow the instructions.
If you would like to exchange an item, please call customer service at or email: email and they will be glad to help you.
Skin care items may be returned at no charge within 30 days of delivery.
After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
BIRKENSTOCK STORE RETURNS
- Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:
Email: email
AUTHORIZED RETAILER RETURNS
- Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.